Frequently Asked Questions | RPG Maker

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FAQ Contents

RPG Maker

1. Getting Started 2. System 3. Licensing 4. Resources 5. Technical Support

Can't find an answer to your question? Then check out our official RPG Maker Forums or get in touch with RPG Maker Support.

Note: When activating your product, if you receive the errors "Invalid Key", "Cannot Find Resource", or "Cannot Connect To Server" please contact our support staff here for instructions on manually activating the program.

1. Getting Started

2. System

3. Licensing

4. Resources

5. Technical Support

There are a few reasons this error could be happening:
1. Your antivirus or firewall protection program is blocking RPG Maker from running.
You can test if this is the issue by temporarily disabling your anti-virus and launching RPG Maker, or by adding RPG Maker to your antivirus to the white/exception list. Other background programs can occasionally interfere with RPG Maker. To verify if this is the issue, please try disabling all background programs and then launch RPG Maker.

2. RPG Maker is installed in a location that's restricted by Windows.
‍For example, C://Program Files is a common install location that's restricted by Windows in order to protect your operating system. In this case, you may wish to run RPG Maker .exe file as administrator (you can do this by right-clicking on the .exe and selecting "Run as Administrator"). You can make this permanent by right-clicking the program and selecting "Properties", then select the "Compatibility" tab, select the "Run as Administrator" check-box.

3. Your video card and display drivers are not up to date, or they are not running a stable version.
‍You can update your video card drivers by visiting your video card manufacturer's website. If your video card drivers are already up to date, try reverting to an older version to see if that helps. Your display drivers are generally updated as part of your Windows update. You can check if Windows has updated recently (please make sure to restart your device if an update is downloaded, but not applied) and verify if there are any display driver changes. Avoid using Windows built in driver update feature as this won’t always guarantee that you have the latest driver for your graphics card. Always reset (not the shutdown option) your PC after updating your driver.

4. The application may be opening on a “Phantom screen”.
This is a monitor that doesn’t exist, therefore you can’t access or move the window. If RPG Maker is running and you can see it’s active icon on the taskbar, this is likely your issue, please try the following steps to resolve the issue:Right-click the program on the taskbar, and then click Move. Move the mouse pointer to the middle of the screen. Use the ARROW keys on the keyboard to move the program window to a viewable area on the screen. Press enter.Click on the icon in the taskbar. Hold Win+Shift, then press the left or right directional keys until the window appears on your desktop.

5. Lastly, it could just be a non-specific computer issue that requires you to reinstall RPG Maker.
‍In this case, you will want to back-up any projects you have by placing the project files in another folder or on a flash drive. We recommend having at least 2 back-ups such as a flash-drive or online cloud service, just to ensure your files are safe.